Kiosk App.

End-to-End Kiosk Experience

Built with Engineering in Mind

Touch-First UX Under Constraints

Designed for Real-World Use

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As hotels continue to adopt self-service kiosks, the emphasis is on enhancing efficiency without compromising guest satisfaction.
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‍The goal was to transform a traditionally human interaction into a clear, touch-first digital experience that prioritizes speed, accessibility, and reliability.
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Designed for real-world hardware constraints and efficient public use.

Touch-First Experience

Designed for fast, intuitive interactions on large public touchscreens.

Real-World Constraints

Built with hardware, performance, and accessibility limitations in mind.

Error Prevention

Clear flows and safeguards to reduce friction and user mistakes.

End-to-End Execution

From research and design to front-end implementation and delivery.

Hardware & Device Constraints

Research focused on understanding kiosk-specific hardware limitations, including barcode reader behavior, payment terminal integration, and user interaction in a public environment. These constraints informed interaction patterns, validation states, and error handling throughout the flow.

Technical research was conducted around Oracle Opera OHIP to ensure compatibility with existing hotel systems. This included understanding data availability, system dependencies, and operational requirements to design a solution that was feasible, reliable, and aligned with real-world hotel workflows.

System & Platform Integration

Front Desk
Staff

Responsible for overseeing kiosk usage during peak hours, front desk staff need a reliable and predictable check-in flow that minimizes guest errors. When issues occur, the experience must be easy to understand and quick to resolve, allowing staff to support guests without disrupting front desk operations.

Hotel Guest

Arriving at the hotel after travel, the guest often wants to avoid queues and complete check-in as quickly as possible. They may be unfamiliar with the property, distracted, or carrying luggage, which makes clarity, large touch targets, and a self-guided experience essential for successful interaction.

Design System

The new reservation flow was designed to help guests book a room quickly and confidently using a self-service kiosk. The experience guides users step by step through room selection, availability, and payment, using clear hierarchy and progressive disclosure to reduce cognitive load. Large touch targets and straightforward validation help prevent errors and ensure a smooth booking process in a public environment.

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Visual Design
Strategy

The Result

This project resulted in a clear, reliable kiosk experience designed for real-world public use.
By aligning user needs, hardware constraints, and technical feasibility, the final solution delivers a streamlined booking and check-in flow that balances usability, performance, and maintainability. The project demonstrates a practical, end-to-end approach to building digital products where design and engineering decisions are closely aligned.

Book a room within

90sec

Check Out within

15sec

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